Terms and conditions

Version: November 2014

The customer’s (hereinafter “Customer” or “You”) purchase of vouchers from Red Bull Hangar-7 GmbH (hereinafter “Red Bull Hangar-7 GmbH” or “we”) is subject exclusively to the following terms and conditions:

1. General
The Customer accepts these general terms and conditions upon making an offer in writing, via electronic means (Internet, fax) and/or by telephone to purchase vouchers from Red Bull Hangar-7 GmbH. We reserve the right to make changes to these general terms and conditions.

Individual arrangements, amendments, or supplements to the purchase contract, to the acceptance of the offer, or to these general terms and conditions only become a part of the contract or valid if they are confirmed by us in writing. Unilateral amendments or supplements by the Customer are invalid.

2. Contract conclusion
The contract is concluded when the Customer makes an offer and that offer is accepted by Red Bull Hangar-7 GmbH. The Customer’s order is first deemed accepted when it is confirmed in writing (including electronically) by Red Bull Hangar-7 GmbH, at which time the contract is concluded. The sending of e-ticketing and e-mail that will be printed by the Customer (" Print @ Home") is deemed to be a confirmation.

Orders may be made only by persons who are at least 18 years old.

3. Prices and terms of payment

Our prices are quoted in euros. All prices quoted include any statutory VAT, but exclude the costs of shipping and any fees that will be invoiced separately in the respective amount. All prices are daily prices and apply until further notice. Prices are subject to change.

Payments by the Customer are to be made by credit card (Visa, MasterCard) or via online transfer free of costs and deductions.

4. Retention of title
All goods remain the property of Red Bull Hangar-7 GmbH until the claims of Red Bull Hangar-7 GmbH have been paid in full.
5. Terms of delivery
Vouchers are sent either by email or mail. Red Bull Hangar-7 GmbH will adhere to the delivery deadlines and dates to the extent possible: Inasmuch as they are not expressly stipulated as binding, they are not binding and are always understood to be the estimated time of supply and delivery to the Customer. The delivery times for standard shipments in Austria and Germany are 5 (five) workdays, in the European Union 7 (seven) days, and in countries outside of the European Union 10 (ten) workdays. The costs of packaging are included in the shipping costs.

A cancelation of the contract by the Customer due to delivery delays is only possible after a reasonable – at least two week – subsequent deadline has been set. A cancelationis to be declared via registered mail. The right to cancelation only applies to the delivery or performance portion that is in default.

6. Period of validity
The validity period of the vouchers issued by Red bull Hangar-7 GmbH is 3 (three) years from the date of issue. Payment is cash is not possible. The current balance of your voucher card can be viewed in the account in the World of Hanger-7 Vouchers at www.hangar-7.com. Vouchers can be loaded with a value of at least €23 up to a maximum of €1,000. The €1,000 maximum value may also not be exceeded when reloading.

7. Withdrawal
(a) Right of Withdrawal
You have the right to withdraw from this contract within 14 (fourteen) days without giving any reason.

The withdrawal period will expire after 14 (fourteen) from the day on which You acquire, or a third party other than the carrier and indicated by You acquires, physical possession of the goods. In the case of a contract relating to multiple goods ordered in one order and delivered separately or in the case of a contract relating to delivery of a good consisting of multiple lots or pieces the withdrawal period will expire after 14 (fourteen) days from the day on which You acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.

To exercise the right of withdrawal, you must inform us

Red Bull Hangar-7 GmbH
Wilhelm-Spazier-Str. 7A
5020 Salzburg

Email: office@hangar-7.com

of Your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or email). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for You to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

(b) Effects of withdrawal
If You withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 (fourteen) days from the day on which we are informed about Your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as You used for the initial transaction, unless You have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. In the case that the same means of payment as used for the initial transaction is not available for the reimbursement (e.g. cash on delivery) the reimbursement will be carried out via bank transfer to a bank account named by You.

You shall send back the goods or hand them over to:

Red Bull Hangar-7 GmbH
Wilhelm-Spazier-Str. 7A
5020 Salzburg

without undue delay and in any event not later than 14 (fourteen) days from the day on which you communicate Your withdrawal from this contract to us. The deadline is met if You send back the goods before the period of 14 (fourteen) days has expired. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You will bear the cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

(c) Please note:
A right to withdrawal does not exist for
  • the supply of goods made to the consumer’s specifications or clearly personalised (e.g. flocked or printed shirts or tricots made to order);
  • the supply of sealed audio or sealed video recordings or sealed computer software (e.g. CDs, DVDs, Blu Rays) which were unsealed after delivery;
  • the supply of goods which are liable to deteriorate or expire rapidly;
  • the supply of a newspaper, periodical or magazine with the exception of subscription contracts for the supply of such publications; and
  • the provision of services related to leisure activities if the contract provides for a specific date or period of performance (e.g. tickets).
(d) Withdrawal from (http://bit.ly/1wYJp2Y)

8. Claims for damages
In any eligible cases, Red Bull Hangar-7 GmbH is only liable for damages in the event of intent or gross negligence. In the event of slight negligence, Red Bull Hangar-7 GmbH is only liable for personal injuries. Red Bull Hangar-7 GmbH is not liable for indirect damages, loss of profits, interest or savings, subsequent and pecuniary damages, claims for damages made by third parties, loss of data and programs or their restoration.

9. Data protection
Customer data are treated with strict confidentiality and will not be disclosed to third parties without authorization. Red Bull Hangar-7 GmbH hereby informs the contractual partner that it shall only save the personal data necessary to process the transactions in accordance with the statutory provisions. The contractual partner has the right to access and correct the personal data. More information can be found in the company’s data protection guidelines, which will be made available upon request.

10. Severance
Should individual provisions of these terms and conditions be or become ineffective or invalid in whole or in part, the effectiveness of the remaining terms and conditions shall not be prejudiced. The ineffective or invalid provisions shall be replaced by the statutory provisions.

11. Governing Law and Place of Performance
The order and any litigation resulting from the order and from order processing shall be governed by Austrian law. The exclusive venue shall be Vienna – Inner City.
The place of performance shall be the company's registered office in Salzburg.